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Voice, phone, WhatsApp & messaging automation

Create bounded conversational journeys that understand a request, use approved knowledge, complete defined tasks, and hand off cleanly.

Discuss your project Explore your first build

The problem we can help solve

Conversations repeat across channels while context, consent, routing, and follow-through are lost.

Connects conversation, business knowledge, workflow state, and accountable handoff without pretending every call should be autonomous.

What we would measure

  • Faster first response
  • More consistent qualification or service
  • Continuity across channels and teams

We agree on a baseline and acceptance criteria before development. These are intended improvements, not guaranteed results.

What your system can include

Choose the modules your first workflow needs. The rest can follow when they are useful.

  1. Conversation and intent model

  2. Voice or messaging interface

  3. Knowledge and tool access

  4. Identity and consent state

  5. Routing and human handoff

  6. Quality, latency, and abuse controls

What you receive

  • Conversation map
  • Working channel prototype
  • Provider integration boundary
  • Evaluation, privacy, and operating record

Tools and connections

  • Twilio, SIP, or supported messaging providers
  • CRM, ticketing, and scheduling
  • Approved knowledge and workflow APIs

Access, provider costs, permissions, and compatibility are confirmed during scoping.

Explore the relevant work

Buildable capability only until a controlled public channel demo and provider boundary are verified.

Browse our work
Implementation and delivery

We define the first workflow together, build and test it, then prepare release and operating handover. Scope, milestones, support, and ownership are agreed before work starts.

  • Multilingual customer-support agents

    Grounded service conversations, routing, escalation, ticket context, evaluation, and reporting across supported languages and channels.

  • Voice, phone, WhatsApp & messaging agents

    Bounded conversational systems with consent, identity, latency, transcript, abuse, cost, stop, and handoff controls.

  • Workflow automation & agent orchestration

    Intake, state, rules, tasks, agents, notifications, exceptions, recovery, and completion as one inspectable workflow.

  • AI evaluation, guardrails, security & observability

    Representative test sets, source and tool evaluation, prompt/version control, rate and cost limits, failure states, and monitoring.

Requirements and limitations
  • Phone and messaging availability depends on provider, region, consent, and sender approval
  • Production voice requires latency, abuse, privacy, and budget controls

We confirm who owns each system, who can access the data, and how failures are handled before connecting production tools.

Let’s find the right first build.

You do not need a technical specification. Tell us what you want to improve, or use the guided planner to explore the options.

Discuss your project